Where are Premier Pallet Systems?
Premier is a UK-based manufacturer and supplier of pallet inverters, pallet changers, and related handling equipment, with roots going back to machines first built in 1976.
When was the company established?
The company was formed in 1993 to sell pallet inverters directly, drawing on decades of prior engineering experience.
Where is Premier based?
They are located in Gressenhall, Dereham, Norfolk, UK.
How experienced is Premier?
They have over 45 years of manufacturing experience and have sold machines in nearly 70 countries worldwide.
What makes Premier different from competitors?
They emphasise:
- Wide product range
- High production volume
- UK-based manufacturing
- Strong customer service and after-sales support
Product & Technology Questions
What is a pallet inverter?
A pallet inverter is a machine that rotates a pallet and its load (typically 180°) to:
- Replace damaged pallets
- Transfer goods between pallet types
- Improve safety and reduce manual handling
Why use a pallet inverter?
They:
- Reduce labour requirements
- Improve handling safety
- Allow reuse of higher-value pallets
- Increase efficiency in warehouses
What products does Premier offer?
Their range includes:
- Pallet inverters
- Pallet changers
- Tippers
- Pallet dispensers
- Inline systems and accessories
What are the main pallet inverter models?
Key models include:
- FS Inverter – simple and reliable
- FSDC Inverter – most versatile
- RR Type 1 – heavy-duty loads
- RR Type 2 – lighter loads
- DD 1.25 – smaller applications
- G95 – basic alternative inverter
What industries use these machines?
They are used across:
- Warehousing and logistics
- Food production
- Manufacturing
- Paper and steel industries
- Cold storage environments
Features & Capabilities
What is the most versatile model?
The FSDC inverter is considered the most versatile, handling a wide range of loads and environments.
What load capacities are supported?
Machines can handle loads up to around 2000 kg depending on the model.
Can machines be customised?
Yes, Premier offers:
- Custom-built solutions
- Adjustable sizes and clamp options
- Special finishes (e.g., stainless steel)
Are machines suitable for harsh environments?
Yes, they are designed for demanding environments like warehouses and cold stores.
Buying, Renting & Trials
Can I rent a pallet inverter?
Yes, both short-term and long-term rental options are available.
Is there a trial option?
Yes, Premier offers a free trial (typically up to two weeks) so customers can test machines onsite.
Can rental payments be put toward purchase?
Yes, part of rental payments can be offset against a later purchase.
Do you offer leasing?
Yes, lease purchase options are available, typically over 2–5 years.
Manufacturing & Quality
Where are the machines made?
All machines are designed and built in the UK at their Norfolk facility.
Why manufacture in the UK?
It allows:
- Full quality control
- Better material selection
- Consistent production standards
Are machines built to last?
Yes, they are designed to be durable and operate in demanding industrial environments.
Customer Support & Service
What support does Premier offer?
They provide:
- Installation
- Training
- After-sales service
- Technical advice
Can I see a machine before buying?
Yes, customers can:
- Visit the factory
- See machines at existing customer sites
- Trial machines onsite
Do they ship internationally?
Yes, they ship globally and often provide local agents for support.
Business & Operations
How many machines has Premier produced?
Over 7,000 machines have been manufactured.
How large is the company?
They have over 100 staff at their manufacturing site.
What is their approach to customers?
They emphasise:
- Personal contact
- Flexible solutions
- Ensuring customers are fully satisfied before purchase
Practical Use Questions
What problems do pallet inverters solve?
They help with:
- Damaged pallet replacement
- Load transfer between pallet types
- Reducing manual handling risks
- Improving warehouse efficiency
Can they be integrated into production lines?
Yes, inline systems are available for automated workflows.
Are there alternatives to buying outright?
Yes:
- Rental
- Lease purchase
- Trial before buying